Operations Lead, Hospitality

Job Description

• Supervise restaurant service operations and guide team members to ensure daily responsibilities are carried out efficiently and in line with hospitality standards.
• Organize staff shifts and prepare work schedules to maintain appropriate team coverage during all operating hours.
• Maintain high standards of cleanliness and presentation across dining spaces and service areas throughout the day.
• Monitor the availability of food items, beverages, and service supplies, arranging timely replenishment to prevent shortages.
• Support front-of-house employees during peak service hours, helping the team maintain an organized and efficient workflow.
• Build positive relationships with guests by responding to their requests professionally and ensuring a pleasant dining experience.
• Coordinate with kitchen personnel to support accurate order handling, timely service, and clear communication between departments.
• Oversee front-of-house activities and ensure staff follow restaurant procedures while completing their assigned duties.
• Work with management to identify opportunities to improve service quality, employee performance, and overall guest satisfaction.

Job Details Experience

• A relevant qualification in Hospitality Management, Hotel Management, Restaurant Operations, or a closely related discipline.
• At least 2 years of experience in restaurant service, hospitality operations, staff supervision, or a comparable position.
• A reliable, responsible, and detail-focused approach to daily tasks and service responsibilities.
• Ability to remain calm, adaptable, and productive in a busy restaurant environment while managing changing priorities.
• Good teamwork and leadership skills, with a willingness to assist and support service staff when required.

About Company:
STYLO, We believe in innovation, excellence, and teamwork, offering a vibrant and fast-paced environment where talent is nurtured and growth is encouraged.Join us to be part of a brand that is shaping the future.