Remote Guest Services Assistant

Job Description

• Manage guest enquiries and daily communications through email, messaging applications, and online booking platforms, ensuring all interactions remain courteous, professional, and timely.
• Process reservation requests by creating new bookings, updating existing details, confirming reservations, and handling booking changes when required.
• Monitor online guest reviews, ratings, and feedback, responding to comments and complaints professionally while helping resolve service-related concerns.
• Prepare and distribute booking confirmations, reminder messages, newsletters, and other guest-related communications, including appropriate follow-ups.
• Coordinate with internal departments to ensure guest preferences, special requests, reservation details, and operational requirements are communicated and handled correctly.
• Verify online payment information and ensure reservation-related transactions are recorded and processed accurately.
• Support management with administrative, coordination, and other operational responsibilities as needed.
• Help improve guest satisfaction by maintaining consistent communication standards, responding promptly, and following up on customer feedback.
• Protect confidential guest information and handle personal and payment-related data securely in accordance with company policies and procedures.

Job Details Experience

• Strong interest in hospitality, customer support, guest relations, online reservations, and digital communication.
• Basic computer proficiency and familiarity with Microsoft Office, online platforms, and everyday administrative software.
• Comfortable using email, internet-based tools, online booking systems, messaging applications, and other digital communication channels.
• Willingness and ability to learn new reservation software, customer management systems, digital applications, and internal operating procedures.
• Ability to manage multiple guest requests while maintaining a professional approach and consistent service quality.

About Company:
STYLO, We believe in innovation, excellence, and teamwork, offering a vibrant and fast-paced environment where talent is nurtured and growth is encouraged.Join us to be part of a brand that is shaping the future.