E-commerce Customer Agent

Job Description

• Manage customer inquiries and service requests through telephone and email, ensuring clear communication and timely resolution of concerns.
• Provide assistance to the sales team by handling customer queries, sharing relevant information, and maintaining professional relationships with clients.
• Monitor customer and operational information, review performance indicators, and prepare data to support reporting and business decisions.
• Handle logistics-related matters, including shipment tracking, delivery updates, delayed orders, follow-ups, and customer complaints.
• Maintain accurate records of customer communications, service cases, pending matters, and follow-up activities for future reference.
• Work closely with relevant departments to address customer needs, resolve operational issues, and ensure daily processes run smoothly.
• Identify repeated customer complaints, service difficulties, and gaps in operational procedures, recommending improvements where appropriate.
• Assist in compiling daily, weekly, and other routine operational reports and summaries for management review.

Job Details Experience

• Previous experience in customer support, logistics, operations coordination, data entry, or a similar role will be an advantage.
• A proactive and practical problem-solving attitude, with the ability to investigate concerns and suggest suitable solutions.
• Comfortable working in a busy environment, handling pressure, and adjusting to changing tasks while maintaining service standards.
• Able to work responsibly and maintain accuracy, professionalism, and productivity when managing multiple responsibilities.

About Company:
STYLO, We believe in innovation, excellence, and teamwork, offering a vibrant and fast-paced environment where talent is nurtured and growth is encouraged.Join us to be part of a brand that is shaping the future.