Post Office Counter Associate

Job Description

• Manage routine post office operations to ensure services are provided smoothly, accurately, and in line with customer expectations.
• Assist customers at the service counter by describing available postal options, responding to enquiries, and supporting relevant product and service sales.
• Handle letters, parcels, and other postal shipments, ensuring items are received, processed, and issued correctly.
• Carry out postal, payment, and financial transactions while following company policies, operational guidelines, and approved procedures.
• Maintain accurate records of customer transactions and prepare daily service documentation for operational tracking and reporting.
• Address customer concerns, service enquiries, and requests in a timely and courteous manner, providing suitable solutions where possible.
• Organize and process postal materials, forms, and related paperwork while ensuring all information is handled correctly.
• Maintain efficient counter services and consistent customer care standards, even during periods of high customer demand.
• Coordinate with team members to manage workloads and keep daily activities running smoothly during busy hours.

Job Details Experience

• Secondary school education, vocational qualification, or an equivalent level of academic training.
• Minimum of one year of relevant experience in postal services, retail, banking, customer support, or another customer-facing role.
• Familiarity with Microsoft Office programs and commonly used office equipment for everyday administrative responsibilities.
• Effective communication and interpersonal abilities, with confidence in dealing with customers and working cooperatively with colleagues.
• Practical problem-solving skills and a customer-focused attitude when responding to enquiries or resolving routine service issues.
• Professional, reliable, and responsible work ethic, with a clear focus on service quality and customer satisfaction.

About Company:
STYLO, We believe in innovation, excellence, and teamwork, offering a vibrant and fast-paced environment where talent is nurtured and growth is encouraged.Join us to be part of a brand that is shaping the future.